How do you retain customers in a market full of alternatives? Customer-focused organizations aim for one goal: provide an experience strong enough to trigger repeat…
In most organizations, coaching employees has become a familiar concept. Research by Daniel Goleman clearly shows that a coaching leadership style delivers stronger results over…
Empathic leadership is receiving increasing attention. Employees want to feel seen, not only as professionals but also as people. As a manager, you play an…
Dutch entrepreneurs are often described as having limited ambition. Research from the World Economic Forum suggests that many entrepreneurs quickly become satisfied with their current…
Choices must be made throughout the day. The number of choices is growing, but so is the variety. More choice should give you more freedom,…
The idea of your thoughts coming directly to someone else…. it’s like Startrek. Yet research shows it is possible. Researchers had participants use brain activity…
Consciously or unconsciously, we negotiate all day long. So do you. Far more often than you think. With clients, colleagues and at home. In every…
A new department head, a reorganization or a merger brings tension. Employees sometimes feel too little involved in decision-making, so changes are perceived as something…
How do you live the life you envision? How do you avoid being lived by others? Personal leadership requires clarity about what you find important…
