Act effectively
in conflict situations

9,0 / 10
123 reviews
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Recognize and resolve conflicts before they escalate.
Communicate effectively under pressure and emotion.
Guide conflicts toward constructive solutions while preserving relationships.

Introduction

Conflict is a natural part of working and collaborating with others. Differences in interests, pressure, and communication styles can easily lead to tension. What often begins as a simple difference of opinion can escalate when people stop listening or lose sight of each other’s perspective.

In the ‘Conflict Management’ training program, you will learn how to handle tension and disagreement with confidence, insight, and empathy. You will discover how to prevent escalation, restore connection, and move toward constructive solutions.

Who is this training for?

The ‘Conflict Management’ training program is designed for professionals who deal with tension or conflict at work, or who tend to avoid these situations. It is is also valuable for managers, coaches, and supervisors who support others in resolving conflict situations.

What makes this two-day training program unique

During the ‘Conflict Management’ training program, you will learn how to move away from avoiding or fighting conflict and instead use it constructively. By working with realistic situations, you will strengthen your self-awareness, communication flexibility, and effectiveness in challenging conversations. The compact format ensures immediate results in your daily practice, with more peace of mind, control, and confidence in difficult situations. Benefits of this two-day program:

  • Intensive and results-driven approach.
  • Immediate application in daily practice.
  • Strong focus on communication and emotional skills.
  • Quick, noticeable improvements in collaboration and confidence.

Results

After completing this training program, you understand how conflicts arise and how they escalate or de-escalate. You recognize your own response patterns and learn how to handle resistance and emotions effectively. You communicate clearly, listen with empathy, and stay connected. Even in difficult conversations. You also know how to influence situations decisively without damaging relationships.

“A YEARTH training program is defined by a powerful blend of inspiration, meaningful content, and real personal case studies. Our goal is to turn your training into an experience that drives the highest possible results.”

Practical information

Duration
This training program is given over two days, with a two-week interval between sessions.
Training hours
From 9:30 AM to 5:00 PM.
Participants
Maximum of 10/12 participants.
Locations
Alkmaar, Amersfoort, Amsterdam, Apeldoorn, Arnhem, Breda, Den Bosch, Den Haag, Eindhoven, Groningen, Maastricht, Naarden, Rotterdam, Utrecht, Zwolle, Online
Participation fee
€ 1.495,- excl. VAT
Language
This training program is provided in English. We also offer this training in Dutch.

Learning objectives

Day 1

9:30 AM Start training day

  • Understanding the nature and dynamics of conflicts.
  • Identifying the main causes and escalation factors of conflicts.
  • Recognizing verbal and nonverbal signals of impending conflicts.
  • Understanding the different phases of conflict escalation.
  • Exploring neuropsychological processes during conflict situations.
  • Analyzing underlying interests and emotions in conflicts.
  • Appreciating the importance of emotional intelligence in managing conflicts.
  • Formulating personal learning goals and action points for the upcoming period.

5:00 PM End of training day

Day 2

9:30 AM Start training day

  • Providing feedback on the interim period and experiences gained.
  • Understanding different conflict and behavioral styles.
  • Acting proactively when a conflict arises.
  • Analyzing interactions from different positions within conflict situations.
  • Steering conversations in a goal-oriented manner and bringing them back to their core and essence.
  • Applying communication techniques in conflict situations.
  • Creating mutual commitment and working towards solutions without losers.
  • Evaluating the training program and developing a personalized, hands‑on action plan.

5:00 PM End of training day

Your training program in 3 steps

  • Prior to the training program, we ask you to complete an online intake form. If you prefer to discuss your personal learning objectives in more detail, we’ll be more than happy to schedule a one-on-one intake call. Based on your learning objectives, background, and focus areas, we’ll match you with a training group with similar professionals. In this way, the training will be aligned with your situation and learning objectives.

  • The two-day training program ‘Conflict Management’ is spread over the course of two weeks. Each training day combines inspiration, theory, and practical exercises. There will be a mix of plenary sessions, group assignments, and time for reflection. In this way, the skills you acquired can be put to use right away.

    In between the two training days, you’ll apply what you’ve learned in your daily work. During the second training day, you’ll discuss your experiences, insights, and results with the trainer and the group. Your training program ends with a personal evaluation and a clear plan of action for the future.

    About your trainer

    The training program is provided by an experienced trainer with extensive practical experience. Our trainers combine knowledge, analytical skills, and keen observations with a personal and positive approach. They confront you in a respectful manner, challenge you, and help you reach your full potential.

  • From the very first day of your training program, you’ll have access to the YEARTH Online Learning Platform. Here, you’ll find in-depth articles, assignments, and tools to help you put what you’ve learned into practice. You can choose where and when to study using the YEARTH app, your tablet, or computer. This allows you to get the most out of your training program and apply what you have learned in your daily practice in a sustainable way.

Your investment

My organization covers the costs

Participant fee € 1.495,
Facility fee € 50 per day € 100,
Total price excluding VAT € 1.595,

My organization is exempt from VAT

Participant fee € 1.495,
Surcharge 10% € 149,50
Facility fee € 50 per day € 100,
Total price excluding VAT € 1.744,50

I pay for the training course myself

Participant fee € 1.495,
Surcharge 10% € 149,50
Facility fee € 50 per day € 100,
Total price excluding VAT € 1.744,50

This is included in your investment:

  • Personal intake.
  • Syllabus and course materials.
  • The YEARTH certificate.
  • Year-long access to the Online Learning Platform.

VAT

The total investment excludes VAT. In some cases, a VAT exemption may be possible. In that case, the participation fee will increase by 10%. This can be beneficial for individuals and organizations that are not able to deduct VAT. Read more about VAT exemption.

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What others are saying...

The training combines practical application with clear theory. The trainer guides the group effectively and adapts his explanations to specific examples. It is informative, applicable beyond just conflict management, and valuable for a wide range of situations.

Annelie

What appealed to me most about the Conflict Management training program was learning how the brain works in a conflict situation. The training program is very interesting and informative. It was a lot of fun to participate in.

Gaby

I’ve gained truly valuable insights into how the brain works, how it processes information, and how this influences behavior and decision-making. By understanding this knowledge, I’ve learned how to strategically capitalize on these insights, both in communication and in influencing others. It has greatly improved my approach to interactions and decision-making processes, as I now have a better understanding of how people think and react in different situations.

Veerle

Highly recommended! Really do it, the sooner the better! It gave me many insights into how I should handle certain situations. Fine group of good trainer who could explain it well.

Anonymous

Interesting, well worth it. Just a bit short. I would have liked it to last a few more days. The way the trainer makes the theory applicable to everyday practice was excellent. A fun, enthusiastic group.

Dennis

It is a good addition to a communication training program and a nice way to expand your knowledge. The key is to remain calm and stick to the topic of the disagreement.

Theo

A pleasant atmosphere and a thoughtful, personalized approach. During the training program, I learned exactly what a conflict entails and which situations I perceive as conflicts, such as when my values are violated.

Martyna
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