Act effectively
in conflict situations

★ ★ ★ ★ ★

9,0 / 10

Recognize and resolve conflicts before they escalate.

Communicate effectively under pressure and emotion.

Guide conflicts toward constructive solutions while preserving relationships.

Introduction

Conflict is a natural part of working and collaborating with others. Differences in interests, pressure, and communication styles can easily lead to tension. What often starts as a difference of opinion can escalate when people stop listening or lose sight of each other’s perspective.

During the ‘Conflict Management’ training course, you will learn how to handle tension and disagreement with confidence, insight, and empathy. You will discover how to prevent escalation, restore connection, and move toward constructive solutions.

Who is this training for?

The ‘Conflict Management’ training is designed for professionals who deal with tension or conflict at work, or who tend to avoid these situations. This training course is also valuable for managers, coaches, and supervisors who support others in resolving conflict situations.

What makes this two-day training course unique

During the ‘Conflict Management’ training course, you will learn how to move away from avoiding or fighting conflict and instead use it constructively. By working with realistic situations, you will strengthen your self-awareness, communication flexibility, and effectiveness in challenging conversations. The compact format ensures that you will see immediate results in your daily practice, with more peace of mind, control, and confidence in difficult situations. Benefits of this two-day format:

Intensive and results-driven approach.
Immediate practical application within your organization.
Strong focus on communication and emotional skills.
Quick, noticeable improvements in collaboration and confidence.

Results

After completing this training course, you will understand how conflicts arise and how they escalate or de-escalate. You will recognize your own response patterns and learn how to handle resistance and emotions effectively. You will communicate clearly, listen with empathy, and stay connected, even in difficult conversations. You will also learn how to influence situations decisively without damaging relationships.

Practical information

Duration: This training course is given over two days, with a two-week interval between sessions.
Training hours: From 9:30 AM to 5:00 PM
Participants: Maximum of 10/12 participants
Locations: Alkmaar, Amersfoort, Amsterdam, Apeldoorn, Arnhem, Breda, Den Bosch, Den Haag, Eindhoven, Groningen, Maastricht, Naarden, Rotterdam, Utrecht, Zwolle, Online
Participation fee: € 1.495,- excl. VAT

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Personal advice

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Program

Day 1

9:30 AM Start training course

Understanding the nature and dynamics of conflicts.
Identifying the main causes and escalation factors of conflicts.
Recognizing verbal and nonverbal signals of impending conflicts.
Understanding the different phases of conflict escalation.
Exploring neuropsychological processes during conflict situations.
Analyzing underlying interests and emotions in conflicts.
Appreciating the importance of emotional intelligence in managing conflicts.
Formulating personal action points for the upcoming period.

5:00 PM End of training course

Day 2

9:30 AM Start training course

Feedback on the interim period and experiences gained.
Understanding different conflict and behavioral styles.
Acting proactively when a conflict arises.
Analyzing interactions from different positions within conflict situations.
Steering conversations in a goal-oriented manner and bringing them back to their core and essence.
Applying communication techniques in conflict situations.
Creating mutual commitment and working towards solutions without losers.
Evaluation of the training and drawing up a personal, practice-oriented action plan.

5:00 PM End of training course

Your training course in 3 steps

Prior to the training course, we ask you to complete an online intake form. If you prefer to discuss your personal learning objectives in more detail, we’ll be more than happy to schedule a one-on-one intake call. Based on your learning objectives, background, and focus areas, we’ll match you with a training group with similar professionals. This way, the training will be tailored to your situation and learning objectives.
The two-day training course ‘Conflict Management’ is spread over two weeks. Each training day combines inspiration, theory, and practical exercises. There will be a mix of plenary sessions, group assignments, and time for reflection. This way, the skills you acquired can be put to use right away.

In between the two training days, you’ll apply what you’ve learned in your daily work. During the second training day, you’ll discuss your experiences, insights, and results with the trainer and the group. Your training course ends with a personal evaluation and a clear plan of action for the future.

About your trainer

The training course is delivered by an experienced trainer with extensive practical experience. Our trainers combine expertise, analytical ability, and sharp observational skills with a personal and positive approach. They offer respectful, direct feedback, challenge you to grow, and support you in getting the very best out of yourself.
From the very first day of your training course, you’ll have access to the YEARTH Online Learning Platform. Here, you’ll find in-depth articles, assignments, and tools to help you put what you’ve learned into practice. You can choose where and when to study using the YEARTH app, your tablet, or computer. This allows you to get the most out of your training course and apply what you have learned in your daily practice in a sustainable way.

Your investment

My organization covers the costs

Participant fee	€ 1.495,
Facility fee € 50 per day	€ 100,
Total price excluding VAT	€ 1.595,

My organization is exempt from VAT

Participant fee	€ 1.495,
Surcharge 10%	€ 149,50
Facility fee € 50 per day	€ 100,
Total price excluding VAT	€ 1.744,50

I pay for the training course myself

Participant fee	€ 1.495,
Surcharge 10%	€ 149,50
Facility fee € 50 per day	€ 100,
Total price excluding VAT	€ 1.744,50

This is included in your investment:

Personal intake.
Syllabus and course materials.
The YEARTH certificate.
Year-long access to the Online Learning Platform.

VAT

The total investment excludes VAT. In some cases, a VAT exemption may be possible. In that case, the participation fee will increase by 10%. This can be beneficial for individuals and organizations that are not able to deduct VAT. Read more about VAT exemption.