Day 1
9:30 AM Start of training course
- The essence of effective communication.
- Action and reaction as dynamics within communication.
- Recognizing different communication styles.
- Understanding your own behavior and communication style and the effect on others.
- Clearly formulating the core message.
- Consciously and clearly articulating interests and wishes.
- Steering conversations with a strategy focused on commitment.
- Formulating personal learning goals and targeted action points for the upcoming period.
5:00 PM End of training course